Guarantee

Easy Returns Policy

RETURNS

  • Our Guarantee for our Returns Policy is that we will accept returns of goods purchased from our on line store within 30 days of the initial shipment date.
  • If you are not satisfied with your product simply return it in clean & sellable condition, with the original packaging & proof of purchase, for a refund less shipping costs.

EXCHANGES

  • We will gladly exchange the goods for a different size.
  • Please note that as there are differences in the pricing for different sizes, a credit exchange for or additional charges may apply.

SELLERS WARRANTY

  • Petxcite offers a 30 day Product Guarantee, if the goods you receive are faulty, then simply return the item within 30 days of the original shipment date & we will replace it.
  • The original shipping expenses will be reimbursed to you.

IMPORTANT INFORMATION

  • We do not pay for return shipping unless the item is damaged or defective.
  • Returned goods must have any original tags & packaging, be clean & in sellable condition.
  • Proof of purchase is required when returning goods.
  • We cannot accept returns when a product has been used.