Shipping & Delivery

  • Petxcite offers free shipping on orders over $49.00 in NZ only.
  • We dispatch all goods the following business day, excluding weekends & public holidays.
  • Every order is packed with the utmost care.
  • Once your order leaves, you will receive an email with shipment confirmation & tracking number reference.
  • Petxcite is not liable if packages are either  lost or stolen.
  • Once the carrier confirms delivery of a package & delivery is not received, please direct complaints  to the carrier, using the reference tracking number.
  • Transit days can not be guaranteed & are an estimate only.
  • International shipment freight costs to be arranged & confirmed by email, if you are ordering outside NZ.