Terms of Trade

ORDERING

The seller’s website, the information on it and any information in emails constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

ORDER PROCESS

The buyer may order products from the seller by completing and submitting the checkout process on the seller’s website. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.

NAME THAT WILL APPEAR ON YOUR STATEMENT

The name that will appear on your statement will be Petxcite Products limited

DELIVERY POLICY

Once the seller has confirmed acceptance of the buyer’s order, the seller will endeavour to dispatch the buyer’s order the following  business day excluding weekends & public holidays or unless a different time frame is specified, in relation to a particular product. If the seller is unable to dispatch the buyer’s order within the time frame specified, the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date.

Any quotations of delivery times by the seller are made in good faith, but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.

PRICES

Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Any currency conversion will take place online at the rate applicable at the time of purchase.

CREDIT CARD DATA POLICY

Credit Card data will be handled by online payment gateway provider – Paystation

TAXES AND OTHER CHARGES

All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax at the rate of 15%.

OVERSEAS ORDERS

Except for New Zealand Goods and Services Tax, prices do not include import fees, duties, tariffs, taxes or other imposts or charges which may be payable in relation to buyers order. The buyer shall be liable to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to buyers order.

PRODUCT GUARANTEE

If you are not satisfied with your product, simply return it in good condition with original packaging within 30 days including  proof of purchase and we will refund your purchase price, less any shipping charges.

RETURNS/ FAULTY GOODS

If your purchase is faulty please email us. Then simply send us the item with original packaging & we will replace it. Please retain proof of postage.

CANCELLATION

If you wish to cancel your order before it has been despatched there is no administration charge. You will be refunded the cost of your order and any postage.